Frequently Asked Questions

Yes, our Smart Retail IoT Cloud Platform not only support single store management but also has a centralized management option.  

Definitely and our technical support team will help you if you meet any difficulties. Also, we will send you a tutorial video to ensure that you can run it smoothly. You can check our public YouTube channel to have a basic knowledge.

Yes, our Smart Retail IoT Cloud Platform can integrate with all POS or ERP systems. We provide API and technical support for your needs. Integration with existing systems is extremely important to make the solution work efficiently and be easy to use.

Yes, some models of our ESLs are IP67-level waterproof, and they can be used under wet conditions. And we have specific models that are designed for low-temperature applications.  For example, they can work for the cold chain and freezer in the supermarket. To get more details and know about what models meet those requirements, please contact us at [email protected] and our sales representatives will support you.

The MTag labels run on a CR2450 battery-powered base.

It can be deployed by Docker, which can run on Windows/Linux/macOS. Linux system is recommended. (Note: If on Windows, you need to use a virtual machine to install Docker.)

It is based on JSON data stream. Due to the actual project situation, it does not fully comply with the REST API specification.

Sorry, our ESL Cloud Platform temporarily does not provide SDK. 

The answer is "no". The ESL must work with the Cloud Platform. 

On our cloud platform, you can choose the formatting freely. Currently, the background layout is horizontal by default, but if you want to do a vertical layout, you can create a template and fill it with content, or create an image.

Yes, our RS series ESLs support 7-color E-paper displays including Black/White/Red/Yellow/Blue/Green/Orange. RS075 is a 7.3-inch large-screen ESL; RS075-V is a V-shaped double-screen ESL. 

The hardware of ESLs reserves NFC circuit, which can be pasted with NFC coil, and functions of NFC wake-up and simple data transmission can be realized as required. The label is in passive mode and cannot perform active reading.

1)The template does not currently support Aztec 2D Barcode.

2)The template does not have the automatic adjustment function for now. A compromise method is temporarily adopted to text layout.

According to the current measured data, in a relatively open environment, a gateway refreshes 100 2.13-inch labels, and the average refresh time for each label is within 1.5 seconds. It should be noted that the larger the label size, the longer the time to refresh the image.

The indoor management range of the gateway is about 15-20 meters; it is recommended that use one gateway to manage 1000 price tags.

You can buy an industrial 4G router. The 4G router has an Ethernet port to transmit WIFI. The network problem can be solved if the gateway accesses to the Ethernet port of the 4G router or connect in the WIFI sent by the router.

Your own gateway is not compatible with our ESL. We have developed a relatively complex private Bluetooth communication protocol for ESL image refresh, upgrade and other operations.

The communication between the ESL and the server is encrypted. The APP applied in the solo version also needs to be interacted with the server. The APP gets data (such as image data) from the server, and then directly interacts with the label. Thus, our ESL Solo version cannot directly access to your system.