As you review our policy, keep in mind that it applies to Shenzhen Minew Technologies Co., Ltd. ("Minewtag," "We," "Us") website, mobile apps, and all other associated services that we provide ("Services").
When you place an order on our website, you'll need to provide an e-mail address, a first and last name, and a shipping address.
To complete your order on our website, you'll need to provide payment information, such as your credit card or PayPal account. This information is required to process your order and will not be stored on our servers.
You'll need to use a valid e-mail address and create a password to open an account for services on the Minewtag’s online apps. You can choose whether or not you'd like to provide your first and last name. We do not expose your personal information to other users or make your account information available to any third parties (in any way) that could identify you without your prior consent.
When you create a Minewtag account, you may be able to connect and interact with a third-party social networking service ("Social Network)"), such as Facebook or Twitter. If you decide to join Social Network when using our Services, we can collect the personal information you have already made public on your Social Network account. You can manage this information in the privacy settings of each Social Network.
When you activate Minewtag apps, a unique identifier (or Minewtag ID) will be associated with your account. If you choose to name your tags or add a photo, your account will also include this information.
Minewtag is designed to tell you where your items are. It's necessary to collect data about your location. We use the term "Location Information" to refer to your phone or device's combined location data and your ESLs.
While the app is running on your device, it periodically transmits your location information. It allows us to show your location and the last place your tags were seen on your device. It is one of the primary ways electronic tags help you find your lost items.
We may also collect and update location information for your ESLs anonymously from other ESL users running the app within the Bluetooth range of your device. We do this to provide you with the most recent and accurate location of your tags, even if they are out of your devices' Bluetooth range. The Location Information is reported anonymously and does not identify the owner of an e-tag to others.
If you use a computer, phone, or other devices to visit our website or help center, we use the IP address of that computer or device to determine an approximate location. We do this so that we can provide you with a better customer service experience.
We use your Location Information to provide the Services and may use your Location Information to promote the Services or provide you with offers. However, your location information will never be shared with other users unless you share it yourself.
We track how and how often you use our Services. We also collect certain information that your mobile device sends when you use it for Services, including your device's model, operating system type, version, and the dates and times of your requests. We use this information to provide you with optimal services and support and collect anonymous statistics that help us understand our user base.
We provide support services via live chat on our website, e-mail request submissions, recorded outbound telephone calls, and direct e-mail. We collect any Personal Information you may choose to provide to our customer care team in the process. But it is not limited to your name, e-mail address, phone number, and mailing address. We may use and process your Personal Information, including location information, to handle your support request and provide you with the best support possible.
Cookies are small text files that are placed on your computer's hard drive or onto your mobile device's memory— if your browser is set to accept cookies. Like many other online services, cookies and other tools like them help us collect and understand how you use our services.
The cookies expire after they have fulfilled their purposes. Some cookies expire when you close your browser (i.e., session cookies) or after a set period (i.e., persistent cookies). The expiration time of cookies that are placed by third parties (explained below) is determined by the third party, not us.
Web beacons (also known as web bugs, pixel tags, or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies stored on the user's hard drive, web beacons are typically embedded invisibly on web pages (or in an e-mail).
While our website and Minewtag apps at this time do not recognize automated browser signals regarding tracking mechanisms, such as "do not track" instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser, as indicated above.
Sometimes Our ESL solution uses third-party services, such as certain services offered by Facebook, Google. These outside services may also collect Personal Information about you and your online activities.
We utilize Google Analytics, a service provided by Google, Inc. (that we use), to gather information about how users and visitors engage with our Site and Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/.
We also use Mixpanel to provide us with analytics data regarding your interactions with our Services. You may opt out of Mixpanel's automatic retention of data collected while using the Services by visiting https://mixpanel.com/optout/. To track opt-outs, Mixpanel uses a persistent opt-out cookie placed on your device.
Please note that if you get a new computer, install a new browser, erase or otherwise alter the browser's cookie file (including upgrading specific browsers), you may clear the Mixpanel opt-out cookie.
These outside services may also collect information about your use of other websites over time. Since we do not link any Personal Information that you provide to us within the app to the information we store within the third-party analytics software, this additional information is only analyzed in a way that cannot identify you.
We may use tools offered by third-party services, such as Facebook, to send data about actions users take on the Services. These third-party services may use such data to provide measurement services to electronic tags or target ads. You can opt-out of the collection and use of information for ad targeting by going to http://www.aboutads.info/choices or http://www.youronlinechoices.eu/.
We may use social plugins, widgets, and other features (each, a "Social Feature") made available by and/or access third-party Social Networks. These Social Features allow these Social Networks to place cookies on your browser and to collect certain information, which may be associated with your name and personal Social Network account.
If you do not wish to associate any information collected via the plugins, widgets, and/or other features with your personal Social Network account information. It would help if you refrained from using these Social Features and logout from your Social Network account before visiting our Services.
Our Services may contain links to websites and services owned or operated by third parties (each, a "Third-party Service"). Any information that you provide on or to a Third-party Service, or that is collected by a Third-party Service, is provided directly to the owner or operator of the Third-party Service and is subject to the
We may use your Personal Information and Location Information to provide you with a better service, improve the quality of our products and services, and promote our Services. We use and process your Personal Information and Location Information to create anonymous, statistical, and aggregated data reports where individual users are not identified.
Minewtag uses third-party services and software solutions, including web hosting and other cloud-based services, to provide you with the best possible experience. We may share your Personal Information (including your Location Information and your electronic labels devices' Location Information) with our third-party service providers or affiliates (e.g., cloud-based and hosting services, technical service providers, consultants, mail carriers, communication agencies, and customer support providers) in order to provide, improve, and promote the Services on our behalf.
For example, we may disclose Personal Information to our service providers to enable them to communicate with you on our behalf. We may also disclose Personal Information to platform providers, such as Facebook, in order to permit such providers to serve ads and promote the Services on our behalf on such platforms. To the extent possible, your Personal Information will be stored in hashed or obfuscated form.
We will not share your Personal Information with any third parties other than in the circumstances discussed above.
We may share with third parties, including advertisers and service providers, anonymized, aggregated data we collect about you and other users, such as de-identified demographic information, de-identified location information, and information about the computer or device from which you access the Services.
We may use and process your Personal Information, including Location Information, to prevent fraud, misappropriation, infringements, identity theft, and other illegal activities and misuse of our Services.
Like other companies, we may disclose your information to the government or law enforcement officials or private parties as we, in our sole discretion, believe it is necessary to:
1. Comply with a law, regulation, or legal request.
2. Protect the safety of any person.
4. Investigate fraud, security, or technical issues.
5. Protect Minewtag's rights or property, our employees, users, and the public.
In addition, if a third party acquires us as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party, in the event we go out of business or enter bankruptcy, some or all of our assets – including any information collected from or about you – may be disclosed or transferred to a third party acquirer in connection with the transaction.
You can access and modify your contact information, such as your name, e-mail address, or phone number, within the Services, or by contacting us at [email protected]. Please note that the Location Information associated with your account is a core part of our Services, and you will not be able to modify it. However, if you do not want us to use your Location Information, you can delete it by deleting your account using the process outlined in Section 8 below.
If you want us to delete your Personal Information, Location Information, and your Account, please contact us at [email protected] with your request. We'll take steps to delete your information as soon as possible, but some information may remain in archived/backup copies for our records or as otherwise required by law.
However, please note that if you delete your Personal Information, Location Information, and Account, the location information associated with any active tags may still be collected anonymously from other Minewtag users running the app within the Bluetooth range your device. However, since your Personal Information will be deleted, any new location information collected will no longer be associated with your Personal Information. You may dispose of your electronic tags at a local e-waste facility or contact customer care at [email protected] for more information.
Suppose you choose to submit your success user story or comment on our blog ("Feedback"). In that case, you should know that any Personal Information you submit there can be read, collected, or used by other users of those blogs and could send you unsolicited messages.
We are not responsible for the Personal Information you choose to provide in your Feedback or for any content or communications you receive due to sharing such information.
To request your information removed from our blog or Minewtag success story, please contact us at [email protected].
We may periodically send you promotional newsletters and e-mails. You have the opportunity to opt out of these by following the unsubscribe instructions provided in the e-mails you receive. Certain communications, like billing information and Service updates, are necessary for you to receive, so you will not opt-out of those communications.
Your Personal Information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you're located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and process it there.
We implement various systems, applications, and procedures to secure your Personal Information to reduce the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification, or use of information. However, please be aware that these measures cannot guarantee the security of your Personal Information. Therefore, although we make great efforts to protect your Personal Information, we cannot guarantee it. You cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
You are responsible for keeping the secrecy of your password at all times. We recommend using a strong password that you do not share with other services.
If you believe the security of your account has been compromised, please change your password immediately via the Minewtag website or through your Minewtag apps. You can also contact us at [email protected] for assistance.
You are responsible for ensuring the e-mail address associated with your account is accurate. We use that e-mail to contact you about service updates, changes to our policies, and account activities such as requests for your information or locate attempts on your device. Minewtag is not responsible for personal data transmitted to a third party due to a user providing an incorrect e-mail address.
Our Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected the Personal Information of a child under 13, we will delete such information from our files as soon as possible.